Mission, Vision, Principles, Strategic Goals & Objectives

OCIO Mission Statement

The mission of the Office is to establish and provide:  assistance and guidance on the use of technology-supported business process reengineering; investment analysis; performance measurement; strategic development and application of information systems and infrastructure; policies to provide improved management of information resources and technology; and better, more efficient service to our clients and employees.

IT Mission Statement

Deliver HHS IT resources and services, leverage common solutions, and provide a secure infrastructure throughout the Department that enables Division-level IT organizations to focus on the unique mission requirements of the programs they support.

IT Vision Statement

Cost effective, secure, innovative, and timely IT solutions and services address the breadth of pressing human services and health care challenges across HHS program users and stakeholders.

IT Principles

  • Innovation—Foster innovation and adoption of new technologies
  • Customer/User Experience Focus—Design and deliver IT solutions that put the needs of customers and users first
  • Quality and Availability of Information—Enhance the quality, availability, and delivery of information
  • Efficiency—Increase efficiency, transparency and accountability of IT
  • Value—Provide business value to all users and stakeholders

IT Strategic Goals & Objectives

Goal 1:  Workforce—Acquire, deploy, and sustain a technology-enabled workforce

  • Objective 1.1:  Identify and define capability needs to forecast staffing and effectively plan for IT hiring
  • Objective 1.2:  Streamline employee recruitment, hiring, and onboarding processes for IT Professionals
  • Objective 1.3:  Brand HHS as an IT Employer of Choice
  • Objective 1.4:  Develop and retain our technology workforce
  • Objective 1.5:  Expand IT education and outreach programs for non-IT personnel

Goal 2:  Cybersecurity & Privacy—Protect critical systems and data

  • Objective 2.1:  Improve the security and privacy posture of data and information systems
  • Objective 2.2:  Effectively prevent, monitor and rapidly respond to emerging threats and vulnerabilities
  • Objective 2.3:  Prioritize cybersecurity investments through a risk-based approach

Goal 3:  Shared Services—Optimize ability to accomplish mission by sharing business systems and services

  • Objective 3.1:  Ensure common understanding of shared services through the development and deployment of an enterprise framework
  • Objective 3.2:  Maximize value by balancing service cost and quality through the enterprise framework
  • Objective 3.3:  Promote strategic sourcing or other procurement vehicles for more efficient and cost-effective provisioning IT goods and services

Goal 4:  Interoperability & Usability—Promote usability, interoperability, data sharing, and integration

  • Objective 4.1:  Improve the management and governance of data across HHS
  • Objective 4.2:  Promote interoperable exchange of data across HHS
  • Objective 4.3:  Expand user engagement through improved usability and accessibility of systems and data

Goal 5:  IT Management—Mature IT management and governance to improve stewardship of IT investments and acquisitions

  • Objective 5.1:  Update IT management and governance processes for guiding IT investments and acquisitions to reflect new legal and government wide policy requirements
  • Objective 5.2:  Mature IT service delivery through effective program and project management
  • Objective 5.3:  Streamline reporting processes to allow for increased focus on mission delivery
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