(As of March 31, 2010)
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| Status of All Complaints | ||
|---|---|---|
| Complaints Remaining Open | 5,496 | 11% of Total |
| Complaints Resolved | 45,493 | 89% of Total |
| Total Complaints Received | 50,989 | |
* Referrals to DOJ - 470
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| Total Investigated Resolutions | ||
|---|---|---|
| Corrective Action Obtained (Change Achieved) | 10,515 | 66% of Total |
| No Violation | 5,462 | 34% of Total |
| Total Complaints Investigated | 15,977 |
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