The ADR Division provides training for HHS employees seeking to develop or enhance their skills in conflict resolution. Taught by the ADR Division’s experienced mediators and trainers, these courses are interactive, engaging, and teach skills applicable to both professional and personal situations. Due to COVID-19, the ADR Division is offering a number of virtual training options outlined below. Currently, all virtual training is being facilitated through Zoom, and participants must have video capabilities. If you would like to register for a course, please email [email protected]. Classes are limited to 20 participants each on a first-come, first-served basis. If you have any questions or concerns, please contact [email protected].
Course Description - Virtual Courses
Communication and Active Listening
This 1.5 hour course teaches the basics of active listening skills and concepts in a virtual, fully interactive environment. Perfect for employees who wish to enhance their listening and conflict management skills in a virtual environment, the course also addresses the challenges of communication and active listening in a virtual environment. We recommend that this course be taken in conjunction with Interest-Based Problem Solving, but the two may be taken individually.
Upcoming Courses:
May 16, 2022 11:00am EST
August 8, 2022 1:00pm EST
To register, please email [email protected] and include the name of the course and the date for which you’d like to register.
Interest-Based Problem Solving
This 1.5 hour, virtual, fully interactive course teaches the concepts behind interest-based problem solving. Traditional negotiation is adversarial, win/lose, and can be intimidating. Learn the skills to turn that dynamic around, explore win/win options, and expand the pie. We recommend that this course be taken in conjunction with Communication & Active Listening, but the two may be taken individually.
Upcoming Courses:
May 18, 2022 11:00am EST
August 10, 2022 1:00pm EST
To register, please email [email protected] and include the name of the course and the date for which you’d like to register.
Difficult Conversations
This 1.5 hour virtual course teaches skills and approaches to tackle difficult conversations in personal and professional interactions. Learn how to think about and approach the conversations that involve dramatically different perspectives on a problem, the ones that have the potential to trigger intense emotional reactions. Discuss and learn more about when and why to have these conversations, and a road map for navigating them that helps deal with the emotions while recognizing the value of different perspectives.
Upcoming Courses:
May 20, 2022 11:00am EST
August 12, 2022 1:00pm EST
To register, please email [email protected] and include the name of the course and the date for which you’d like to register.
Other Training
The ADR Division is working on developing further virtual, interactive training options, so check back frequently and keep an eye on your e-mail for more opportunities!
In addition, if you would like to explore custom training options for your office, group, or organization, please contact Jessica to discuss what the ADR Division might be able to provide.
